About Us

We are seeking intelligent individuals with diverse backgrounds — people, who like to ask questions, solve problems and find better ways to do things.

At KeyBridge, we believe we’re only as good as our reputation; after all, we are a respected leader in our industry and 10-time winner of Best Places to Work awards! We want you to like where you work, too. And, if you join KeyBridge, we think you will. Here are just a few of the perks:

  • Business casual work environment
  • Pension plans, profit sharing and 401k with employer contributions
  • Health, prescription, vision and life insurance
  • Vacation and paid time-off
  • Culture of caring for our employees, our clients and their patients while having fun along the way
  • Promoting team-building with fun; annual family picnic, holiday party, interactive games, luncheon carry-in and even an amusing Halloween costume contest
  • On-site fitness center
  • Wellness initiatives that have included fresh fruit and veggie Wednesdays, walking & hydration challenges, smoking cessation and even a visiting massage therapist.

Position Summary: Patient Care Representatives work in our state-of-the-art call center in Lima, OH, representing hospitals and healthcare providers while caring for their patients by processing payments and assisting them to resolve their patient account balances. We offer a team-driven work experience with flexible scheduling and monthly performance-based bonus plan. Spanish-speaking and previous medical billing experience are both a plus.

We want the best and brightest to join our family. If you are great with people, organized, detail-oriented, possess a positive attitude & drive to be successful; we want to hear from you! Other perks to expect are:

  • Flexible scheduling
  • 125 hours of on-the-job training
  • Monthly performance-based bonus plan
  • Team-driven work experience, where together we can grow to our full potential


  • Ability to understand and communicate with patients to assist them in resolving their patient account balances
  • Basic keyboarding and the ability to learn & navigate our proprietary software
  • Good listening & communication skills to successfully assist patients on the phone
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
  • Write simple correspondence and effectively present information in one-on-one communications with responsible parties, clients, and other employees of the organization
  • Ability to pass the MDHBA and ACA certification tests when you become eligible
  • Ability to multi-task at a high level
  • Ability to understand and communicate with Spanish-speaking patients is a plus
  • Previous experience with medical insurance billing is a plus

Additional information

All applicants must be willing and able to adhere to KeyBridge’s Core Values:

  • Serving our clients in a way that makes them fiercely loyal
  • Treating patients and each other with dignity and respect
  • There is always a better way, especially with constant learning
  • Working hard as a team and having fun along the way
  • Attention to detail and results will set us apart

Any information you submit will be kept confidential according to EEO guidelines.