About Us
We are seeking intelligent individuals with diverse backgrounds — people, who like to ask questions, solve problems and find better ways to do things.
At KeyBridge, we believe we’re only as good as our reputation; after all, we are a respected leader in our industry and 17-time winner of Best Places to Work awards! We want you to like where you work, too. And, if you join KeyBridge, we think you will. Here are just a few of the perks:
Position Summary: KeyBridge seeks a full-time BPO (Business Process Outsourcing) Team Supervisor to work for our state-of-the-art facility. The successful candidate will be an experienced leader with specific experience in insurance benefits verification, billing, appeals, and follow-ups to insurance claims. This role will primarily focus on insurance follow-up to claims that have not processed through the insurance company.
We want the best and brightest to join our family. If you are great with people, organized, detail-oriented, possess a positive attitude & drive to be successful, we want to hear from you!
ESSENTIAL JOB FUNCTIONS: The responsibilities listed are fundamental to the position and must be performed successfully to achieve the key performance objectives of the role. Other responsibilities may be assigned.
Interpersonal Responsibilities
1. Leads as a role model and complies with company mission and vision.
2. Strategically plans and brings solutions to production and client meetings.
3. Prepares and hosts weekly stand-up meetings with team.
4. Organizes workflow and ensures employees understand their duties and delegated tasks.
5. Assists manager with talent base and bench strength of the production team to assist with establishing
accountabilities and performance objectives.
6. Performs monthly contract reviews.
7. Improves team effectiveness through coaching, training, and involvement by identifying problems and
offering solutions.
8. Shows initiative for one’s own career path and those of the team.
9. Knowledgeable and diverse on changes to our industry and latest trends.
Operational Responsibilities
1. Strategically plans and brings solutions to the weekly production meetings to ensure that resources are
aligned to daily tasks.
2. Maintain staff performance at or above acceptable levels.
3. Complete client requested projects and process improvement projects.
4. Ensure adherence to legal compliance, company policies and procedures and holds the team to the same.
5. Provide feedback on staff performance to management for inclusion in performance contracts.
6. Cascade bidirectional communication between management and staff.
7. Monitors project overall performance to ensure meeting and/or exceeding the client’s expectations.
8. Assist with manager duties including, but not limited to interviewing, scheduling, staffing allocation,
performance reviews, and ensuring compliance with workflows and company representation.
9. Performs client statement charge entries and department billing.
10. Recommend process improvements.
11. Instruct staff in proper job methods.
12. All other duties and responsibilities assigned.
Qualifications
Additional information
All applicants must be willing and able to adhere to KeyBridge’s Core Values:
Any information you submit will be kept confidential according to EEO guidelines.